Relationship Officer (Affiliate) - Financial Inclusion

Job Summary

We are seeking dedicated and results-driven Relationship Officer (Affiliates) to join our team. As a Relationship Officer you will be responsible for managing relationships with associations within assigned localities, driving customer acquisition, loan disbursement, and market activation while maintaining accountability for the repayment performance of customers originated. The role also supports financial inclusion initiatives by promoting product adoption at the grassroots level and ensuring sustainable portfolio growth. This opportunity is available across the following locations: Lagos, Anambra, Rivers, Kaduna, Kano, Oyo and Ogun

Job Details

Key Responsibilities:

• Identify, onboard, and activate new markets/locations for Financial Inclusion sales.
• Drive loan acquisition and disbursement targets within assigned markets.
• Generate leads through field activities, referrals, and team initiatives.
• Promote Financial Inclusion products including loans, savings and micropension & microinsurance adoption.
• Build strong community presence to sustain continuous customer acquisition
• Build and maintain relationships with association leaders and key members to foster trust and engagement.
• Resolve challenges and complaints from associations to ensure strong partnerships.
• Facilitate smooth onboarding experiences for association members, ensuring they understand product offerings, usage, and benefits.
• Efficiently respond to, qualify, and track inbound leads and requests, ensuring timely follow-up and high conversion rates.
• Act as the primary liaison between the company and associations, addressing inquiries, concerns, and needs effectively.
• Collaborate with the Team Lead on onboarding markets/associations.
• Develop, execute and support implementation of localized sales and engagement strategies aimed at increasing the conversion of association members into active customers.
• Work with the marketing team to design and implement locality-specific promotional campaigns to improve conversion and customer experience.

Requirements

• A minimum of OND, HND or BSc in any field of study.
• 1 - 3 years of sales experience in a related field within the financial services industry. 
• Experience in lending and/or collections is an added advantage.

About Company

Credit Direct Finance Company Limited

https://creditdirect.seamlesshiring.com

Credit Direct is the Fintech arm of the FCMB Group.