Relationship Officer - Financial Inclusion

Job Summary

We are seeking dedicated and results-driven Relationship Officer to join our team. As a Relationship Officer you will be responsible for managing relationships with associations within assigned localities, driving customer acquisition, loan disbursement, and market activation while maintaining accountability for the repayment performance of customers originated. The role also supports financial inclusion initiatives by promoting product adoption at the grassroots level and ensuring sustainable portfolio growth. This opportunity is available across the following locations: Ogun, Oyo, Kano, Anambra and Rivers

Job Details

Key Responsibilities:

• Identify, onboard, and activate new markets/locations for Financial Inclusion sales.
• Drive loan acquisition and disbursement targets within assigned markets.
• Generate leads through field activities, referrals, and team initiatives.
• Promote Financial Inclusion products including loans, savings and micropension & microinsurance adoption.
• Build strong community presence to sustain continuous customer acquisition
• Build and maintain relationships with association leaders and key members to foster trust and engagement.
• Resolve challenges and complaints from associations to ensure strong partnerships.
• Facilitate smooth onboarding experiences for association members, ensuring they understand product offerings, usage, and benefits.
• Efficiently respond to, qualify, and track inbound leads and requests, ensuring timely follow-up and high conversion rates.
• Act as the primary liaison between the company and associations, addressing inquiries, concerns, and needs effectively.
• Collaborate with the Team Lead on onboarding markets/associations.
• Develop, execute and support implementation of localized sales and engagement strategies aimed at increasing the conversion of association members into active customers.
• Work with the marketing team to design and implement locality-specific promotional campaigns to improve conversion and customer experience.

Requirements

Job Requirement

• Proven track record of success in sales, preferably within the financial services industry.
• Experience in lending and/or collections
• Strong communication, negotiation, and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Motivated by targets and committed to delivering results.
• Willingness to travel within assigned locations as necessary.
• Fluency in local languages spoken in the respective regions is a plus.

Person Specification

• Results-orientated and pragmatic with exceptional quantitative and analytical ability and attention to detail
• Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities
• High level of integrity and dependability with a strong sense of urgency.
• A focus on execution. Willing and able to get hands dirty.
• Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method and outcomes yourself
• Ability to create effective working partnerships with senior leaders, challenge the thinking of others in respectful and thoughtful ways, influence upwards.
• Big picture thinker, a “never settle’ mindset.  

About Company

Credit Direct Finance Company Limited

https://creditdirect.seamlesshiring.com

Credit Direct is the Fintech arm of the FCMB Group.