Process Analyst

Job Summary

Responsible for analysing and improving business processes to enhance efficiency, reduce costs, and improve service delivery. This role involves mapping current processes, identifying areas for improvement, and supporting the implementation of process automation and optimization initiatives.

Job Details

Process Mapping and Analysis:

• Document and map existing business processes across various departments.
• Conduct thorough analysis of current processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Use process modelling tools to visualize and communicate process flows.
• Collect data related to process performance and efficiency.
• Collect, analyse, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.
• Analyse process data to measure the impact of improvements and identify further opportunities.
• Prepare detailed reports and dashboards to communicate findings and recommendations.
• Work with stakeholders to set/modify processes requiring improvement

Process Improvement & Documentation :

• Identify opportunities for process optimization and automation.
• Develop and propose process improvement plans and strategies.
• Collaborate with stakeholders to implement process changes and ensure smooth transitions.
• Ensure that process changes comply with internal policies and regulatory requirements.
• Maintain accurate and up-to-date documentation of all processes and improvements.
• Develop and update standard operating procedures (SOPs) as needed.
• Develop Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for identified processes.
• Monitor, measure and provide feedback on process performance

Project and Transition Support:

• Support digital transformation projects focused on process improvement and automation.
• Participate in project meetings and contribute to the planning and execution of process optimization initiatives
• Assist in the development of project plans, timelines, and milestones.
• Assist in developing and executing change management strategies to ensure successful adoption of new processes.
• Provide training and support to employees on new processes and tools.
• Foster a culture of continuous improvement within the organization

Requirements

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, Industrial Engineering or a related field
• Minimum of 2-5 years of experience in process analysis, process improvement, or a related field within the financial services industry.
• Good understanding of process improvement methodologies (e.g., Lean, Six Sigma).

What to Expect in the Hiring Process:

• A preliminary phone call with the recruiter
• Technical interview 
• Assessment
• Interview with Senior members of the team
• Cultural and Behavioural Fit Interview with a member of the Executive team.

Benefits

At Credit Direct Finance Company Limited, we value our employees and strive to provide a comprehensive benefits package that recognizes their contributions and supports their well-being. As part of our commitment to a positive work environment, we offer the following benefits:

Competitive Salary: We offer a competitive salary structure that is commensurate with industry standards and recognizes the skills and experience of our employees.

Quarterly Performance Pay: We recognize and reward exceptional performance. Our quarterly performance pay program allows employees to earn additional compensation based on their individual and team achievements.

Transport Subsidy: We understand the importance of accessible transportation for our employees. To assist with commuting expenses, we provide a transport subsidy to help alleviate the financial burden associated with travel to and from work.

Staff Bus: We offer a convenient and reliable staff bus service for eligible employees, ensuring a comfortable and stress-free commute to the workplace.

Hybrid Work: We believe in providing flexibility and work-life balance. Our hybrid work policy allows eligible employees to work remotely for a certain number of days per week, promoting a healthy work-life integration.

13th Month Salary: As an additional financial benefit, we provide a 13th-month salary to our employees. This extra payment, usually received at the end of the year, serves as a bonus and acknowledges their dedication and commitment throughout the year.

Leave Allowance: We recognize the importance of taking time off for rest and relaxation. In addition to annual leave entitlement, we provide a leave allowance to eligible employees, offering financial support during their vacation time.

Profit Sharing: We believe in sharing our success with our employees. Through our profit-sharing program, eligible employees have the opportunity to receive a share of the company's profits, providing an additional incentive for their dedication and hard work.

These benefits are designed to support our employees' financial well-being, work-life balance, and professional growth. We continuously review and enhance our benefits package to ensure that it remains competitive and aligned with the needs and preferences of our valued employees.

About Company

Credit Direct Finance Company Limited

https://creditdirect.seamlesshiring.com

Credit Direct is the Fintech arm of the FCMB Group.