Sales Team Lead, HNI

Job Summary

Responsible for managing and expanding the portfolio of high-net-worth clients, driving loan sales, enhancing client relationships, and delivering tailored financial solutions to meet the unique needs of HNI clients.

Job Details

Client Relationship Management:

• Build and maintain strong relationships with high-net-worth clients to drive loyalty and repeat business.
•  Conduct regular meetings with HNI clients to understand their financial needs and provide tailored loan solutions.
• Address and resolve client issues and concerns promptly to ensure high levels of satisfaction.
• Prepare and present regular reports on HNI sales performance, market trends, and business activities.
• Analyse data to identify areas for improvement and implement corrective actions as needed.
• Provide insights and recommendations to the Head, Personal Loans, based on analysis.

Sales and Business Development:

• Develop and implement strategies to achieve personal loan sales targets for HNI clients.
• Identify and pursue new business opportunities within the HNI segment.
• Collaborate with the sales and marketing teams to create targeted campaigns and initiatives.
• Conduct market research and analysis to stay informed about industry trends and competitive landscape.
• Develop strategies to enhance market presence and competitive positioning of personal loan products for HNI clients.
• Identify and capitalize on new market opportunities.

Portfolio Management Assistance :

• Oversee the HNI loan portfolio, ensuring quality and profitability.
• Monitor and manage the performance of the HNI loan portfolio, including risk assessment and mitigation.
• Ensure compliance with internal policies and regulatory requirements.

Team Management:

• Lead and manage the HNI sales team, providing guidance and support to achieve business objectives.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Foster a culture of excellence, collaboration, and continuous improvement within the team.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
• Relevant professional certifications or Master’s degree is an added advantage.
• Minimum of 5-7 years in sales management, preferably in personal loans or financial services, with a focus on high-net-worth clients.
• Proven track record of achieving sales targets and managing client relationships.
• High proficiency in sales techniques and customer relationship management.

COMPETENCIES REQUIREMENTS:

Technical:

• Sales Management
• Loan management 
• Business Development
• Customer Relationship Management 
• Customer Service 
• Data Analysis
• Operational Tools Efficiency
• Financial Analysis 
• Market Research and Consumer Behaviour
• Quality Assurance

Behavioural:

• Entrepreneurial Mindset
• Excellence
• Execution
• Energy
• Empathy
• Evolution
• Emotional Intelligence
• Business Acumen
• Decision-Making
• Result Oriented
• Strategic Thinking
• Communication written & verbal
• Stakeholder Management
• Developing Others
• Analytical Thinking
• Leading Change
• Managing Risk
• Service Orientation

What to Expect in the Hiring Process:

• A preliminary phone call with the recruiter
• Technical interview 
• Assessment
• Interview with Senior members of the team
• Cultural and Behavioural Fit Interview with a member of the Executive team.

Benefits

At Credit Direct Finance Company Limited, we value our employees and strive to provide a comprehensive benefits package that recognizes their contributions and supports their well-being. As part of our commitment to a positive work environment, we offer the following benefits:

Competitive Salary: We offer a competitive salary structure that is commensurate with industry standards and recognizes the skills and experience of our employees.

Quarterly Performance Pay: We recognize and reward exceptional performance. Our quarterly performance pay program allows employees to earn additional compensation based on their individual and team achievements.

Transport Subsidy: We understand the importance of accessible transportation for our employees. To assist with commuting expenses, we provide a transport subsidy to help alleviate the financial burden associated with travel to and from work.

Staff Bus: We offer a convenient and reliable staff bus service for eligible employees, ensuring a comfortable and stress-free commute to the workplace.

Hybrid Work: We believe in providing flexibility and work-life balance. Our hybrid work policy allows eligible employees to work remotely for a certain number of days per week, promoting a healthy work-life integration.

13th Month Salary: As an additional financial benefit, we provide a 13th-month salary to our employees. This extra payment, usually received at the end of the year, serves as a bonus and acknowledges their dedication and commitment throughout the year.

Leave Allowance: We recognize the importance of taking time off for rest and relaxation. In addition to annual leave entitlement, we provide a leave allowance to eligible employees, offering financial support during their vacation time.

Profit Sharing: We believe in sharing our success with our employees. Through our profit-sharing program, eligible employees have the opportunity to receive a share of the company's profits, providing an additional incentive for their dedication and hard work.

These benefits are designed to support our employees' financial well-being, work-life balance, and professional growth. We continuously review and enhance our benefits package to ensure that it remains competitive and aligned with the needs and preferences of our valued employees.

About Company

Credit Direct Finance Company Limited

https://creditdirect.seamlesshiring.com

Credit Direct is the Fintech arm of the FCMB Group.