Senior Product Manager

Job Summary

Responsible for overseeing the development and management of key products within the Product and Partnership department. It is a critical role in defining product vision, strategy, and roadmaps, and ensuring successful product execution.

Job Details

Product Strategy and Planning:

• Develop and implement product strategies aligned with business goals and customer needs.
• Define and communicate product vision, strategy, and roadmaps.
• Conduct market research and competitive analysis to identify opportunities and threats.
• Lead the end-to-end product development process, from concept to launch.
• Continuously engage with development team to make sure that product requirements are understood.
• Collaborate with cross-functional teams, including engineering, design, marketing, and sales to deliver high-quality products.
• Ensure timely delivery of high-quality products that meet market requirements and customer expectations.
• Serve as Project Manager for the Product Development Process to ensure timely delivery and launch to market at the approved quality level.

Stakeholder Management:

• Engage with internal and external stakeholders to gather feedback and requirements.
• Present product plans and updates to senior management and other stakeholders.
• Build strong relationships with key partners and customers.

Product Launch:

• Develop and implement the “Go-to-Market” strategy and plan working with relevant stakeholders.  
• Provide product training, relevant clinical papers, printed and electronic promotional material and the necessary technical expertise to sales team to enable them to sell the product.
• Coordinate product releases with the marketing, sales, development, and support teams.
• Develop the structure for new customer onboarding, personalisation process and getting hands-on with the products to ensure customers satisfaction
• Respond to queries on product, its capabilities and usage.

Product Management:

• Following the approved project plan, manage the product to profitability and good positioning in the market. 
• Engage stakeholder periodically and present strategies, findings, and projected goals for product improvement.
• Continuously research updates on technology trends, competitor products, and market changes to determine how they impact the product roadmap and how they drive innovation. 
• Explore new ways of improving existing services and products as a way of increasing profitability.
• Communicate product status, key issues, and launch plans to all stakeholders across the organization, including the executive team.
• Drive collaboration between software engineering, design, marketing, legal and business development teams to build cross-functional consensus.
• Define and analyse metrics to ensure fast iteration and high quality for the product.
• Conduct and document user acceptance test and provide relevant insights for business decision.
• Work closely with a cross functional team including engineers, product designers, business intelligence analysts, and domain experts to deliver product outcomes and impact.
• Oversee product implementation to ensure alignment with approved roadmap, corporate objectives, and continued relevance to current or changing customer, market or industry needs or position.

Performance Monitoring and Optimization:

• Monitor product performance using key performance indicators (KPIs).
• Analyse product data to identify areas for improvement and drive continuous optimization.
• Implement changes based on data-driven insights and feedback.

Team Management:

• Mentor and guide junior product managers and other team members.
• Foster a culture of innovation, collaboration, and continuous improvement.
• Provide training and development opportunities for team members.

Requirements

• Bachelor’s degree in business administration, Marketing, Project Management, Computer Science, Engineering, or a related field.
• Relevant postgraduate/master’s degree, certifications in product management is an added advantage
• Minimum of 5-7 years of experience in business analysis, technology project management, product management, preferably in financial services, fintech or technology.
• Proven track record of successfully launching and managing products.
• High proficiency in product management techniques and methodologies.
• Possess quality understanding of business application software architecture 
• Experience in Payments, working with Card Networks or Banking partners.
• Familiarity with design systems and tools such as Figma. In addition to some workflow tools.
• Demonstrate expert understanding of Product conceptualization, Product design, and Product development and management.
• Solid track record in implementation and completion of project. In addition to achieving success in product market fit.

What to Expect in the Hiring Process:

• A preliminary phone call with the recruiter
• Technical interview 
• Assessment
• Interview with Senior members of the team
• Cultural and Behavioural Fit Interview with a member of the Executive team.

Benefits

At Credit Direct Finance Company Limited, we value our employees and strive to provide a comprehensive benefits package that recognizes their contributions and supports their well-being. As part of our commitment to a positive work environment, we offer the following benefits:

Competitive Salary: We offer a competitive salary structure that is commensurate with industry standards and recognizes the skills and experience of our employees.

Quarterly Performance Pay: We recognize and reward exceptional performance. Our quarterly performance pay program allows employees to earn additional compensation based on their individual and team achievements.

Transport Subsidy: We understand the importance of accessible transportation for our employees. To assist with commuting expenses, we provide a transport subsidy to help alleviate the financial burden associated with travel to and from work.

Staff Bus: We offer a convenient and reliable staff bus service for eligible employees, ensuring a comfortable and stress-free commute to the workplace.

Hybrid Work: We believe in providing flexibility and work-life balance. Our hybrid work policy allows eligible employees to work remotely for a certain number of days per week, promoting a healthy work-life integration.

13th Month Salary: As an additional financial benefit, we provide a 13th-month salary to our employees. This extra payment, usually received at the end of the year, serves as a bonus and acknowledges their dedication and commitment throughout the year.

Leave Allowance: We recognize the importance of taking time off for rest and relaxation. In addition to annual leave entitlement, we provide a leave allowance to eligible employees, offering financial support during their vacation time.

Profit Sharing: We believe in sharing our success with our employees. Through our profit-sharing program, eligible employees have the opportunity to receive a share of the company's profits, providing an additional incentive for their dedication and hard work.

These benefits are designed to support our employees' financial well-being, work-life balance, and professional growth. We continuously review and enhance our benefits package to ensure that it remains competitive and aligned with the needs and preferences of our valued employees.

About Company

Credit Direct Finance Company Limited

https://creditdirect.seamlesshiring.com

Credit Direct is the Fintech arm of the FCMB Group.