Database Support Officer

Job Summary

The Database Administrator is responsible for maintaining, optimizing, and supporting the organization’s databases to ensure their reliability, security, and performance. This role is critical in supporting various business applications and functions by ensuring databases are robust, secure, and efficient to meet organizational needs.

Job Details

Database Administration, Backup and Recovery:

Install, configure, and maintain database systems (e.g., SQL Server, Oracle, MySQL).
Monitor database performance, implement performance tuning, and optimize queries.
Ensure database availability, reliability, and security.
Implement and manage database backup and recovery processes.
Perform regular backups and restore operations as needed.
Develop and maintain disaster recovery plans for databases.

Security Management:

Implement and enforce database security policies and procedures.
Manage user access and permissions to ensure data security and compliance.
Conduct regular security audits and vulnerability assessments.
Maintain detailed documentation of database configurations, processes, and procedures.
Generate reports on database performance, incidents, and maintenance activities.
Keep records of all support requests and resolutions.

Troubleshooting and Support:

Provide technical support for database-related issues.
Responsible for supporting end-users and acting as first line maintenance engineer in executing application related operational tasks.
Troubleshoot and resolve database problems in a timely manner.
Collaborate with application and infrastructure teams to resolve issues.
Work with other developers to debug and fix major application issues.

Performance Monitoring and Optimization:

Monitor database performance and identify bottlenecks.
Perform performance tuning and query optimization.
Utilize monitoring tools to proactively identify and address issues.
Plan and execute database upgrades and patch installations.
Ensure compatibility and stability of databases after upgrades.
Test and validate patches before deployment.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field.
Relevant certifications (e.g., Oracle Certified Professional, Microsoft Certified: Azure Database Administrator) are an added advantage
Minimum of 2-5 years of experience in database administration or a similar role.
Proven experience in managing and supporting databases in a financial institution or similar environment.
Experience with performance tuning and query optimization.
Strong knowledge of database systems (e.g., SQL Server, Oracle, MySQL).
Proficiency in database backup and recovery processes.

COMPETENCIES REQUIREMENTS:

Technical:

Cloud Computing
Cybersecurity Management
Data Analysis
Database Management
Digital Transformation
Information Security Management
IT Application Support
IT Governance and Compliance
IT Infrastructure Management
IT Service Management (ITSM)
Mobile Device Management
Network Administration
Programming and Scripting
Project Management
Quality Assurance
Regulatory Compliance
Software Development

Behavioural:

Entrepreneurial Mindset
Excellence
Execution
Energy
Empathy
Evolution
Emotional Intelligence
Business Acumen
Decision-Making
Result Oriented
Strategic Thinking
Communication written & verbal
Stakeholder Management

What to Expect in the Hiring Process:

A preliminary phone call with the recruiter
Technical interview
Assessment
Interview with Senior members of the team
Cultural and Behavioural Fit Interview with a member of the Executive team.

Benefits

At Credit Direct Finance Company Limited, we value our employees and strive to provide a comprehensive benefits package that recognizes their contributions and supports their well-being. As part of our commitment to a positive work environment, we offer the following benefits:

Competitive Salary: We offer a competitive salary structure that is commensurate with industry standards and recognizes the skills and experience of our employees.

Quarterly Performance Pay: We recognize and reward exceptional performance. Our quarterly performance pay program allows employees to earn additional compensation based on their individual and team achievements.

Transport Subsidy: We understand the importance of accessible transportation for our employees. To assist with commuting expenses, we provide a transport subsidy to help alleviate the financial burden associated with travel to and from work.

Staff Bus: We offer a convenient and reliable staff bus service for eligible employees, ensuring a comfortable and stress-free commute to the workplace.

Hybrid Work: We believe in providing flexibility and work-life balance. Our hybrid work policy allows eligible employees to work remotely for a certain number of days per week, promoting a healthy work-life integration.

13th Month Salary: As an additional financial benefit, we provide a 13th-month salary to our employees. This extra payment, usually received at the end of the year, serves as a bonus and acknowledges their dedication and commitment throughout the year.

Leave Allowance: We recognize the importance of taking time off for rest and relaxation. In addition to annual leave entitlement, we provide a leave allowance to eligible employees, offering financial support during their vacation time.

Profit Sharing: We believe in sharing our success with our employees. Through our profit-sharing program, eligible employees have the opportunity to receive a share of the company's profits, providing an additional incentive for their dedication and hard work.

These benefits are designed to support our employees' financial well-being, work-life balance, and professional growth. We continuously review and enhance our benefits package to ensure that it remains competitive and aligned with the needs and preferences of our valued employees.

About Company

Credit Direct Finance Company Limited

https://creditdirect.seamlesshiring.com

Credit Direct is the Fintech arm of the FCMB Group.