Senior Sales Associate

Job Summary

We are seeking a motivated Sales Associate to join our team. The ideal candidate will play a key role in supporting the sales team to achieve targets by actively participating in lead generation, customer engagement, and maintaining a smooth sales process. Reporting to the Team Lead, Sales, the Sales Associate will engage with potential customers, respond to inquiries, and assist in closing sales. This role is crucial to driving growth and delivering an exceptional customer experience within our lending services.

Job Details

Customer Engagement, Lead Generation and Follow-Up:

• Systematically review assigned territory to ensure prospects are contacted on a prescribed, periodic basis.
• Engage with potential customers to understand their personal loan needs and provide information about product offerings.
• Conduct initial needs assessments and guide customers through the loan application process.
• Maintain a high level of customer service and professionalism in all interactions.
• Generate leads through various channels, including phone calls, emails, and social media.
• Follow up on leads provided by the marketing team and convert them into sales opportunities.
• Track and manage leads using the CRM system, ensuring timely and accurate updates.

Sales Support:

• Assist the sales team in preparing sales presentations, proposals, and other customer-facing materials.
• Contact customers and follow-up on fund utilization.
• Schedule and coordinate sales meetings, calls, and follow-up activities.
• Provide administrative support to the sales team, including data entry, report generation, and documentation management. 
• Assist in the preparation of regular reports on sales activities, performance metrics, and customer feedback.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Provide insights and recommendations to the Lead, Sales based on analysis.

Product Knowledge, Compliance and Documentation:

• Develop a deep understanding of personal loan products, features, and benefits.
• Assist prospect in the successful completion of loan applications and details of required documentation e.g., KYC requirements.
• Stay updated on industry trends, competitor products, and regulatory changes.
• Participate in training sessions and workshops to enhance product knowledge and sales skills.
• Ensure all sales activities comply with internal policies, procedures, and regulatory requirements.
• Accurately complete and maintain all required documentation and records.
• Assist in the audit and review of sales processes to ensure compliance and accuracy.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field
• Minimum of 1-5 years of experience in sales or customer service, preferably in the financial services industry.
• Proven experience in lead generation and customer engagement. 
• Proficiency in using CRM software and Microsoft Office Suite.

COMPETENCIES REQUIREMENTS:

Technical:

• Sales Management
• Loan management 
• Business Development
• Customer Relationship Management 
• Customer Service 
• Data Analysis
• Operational Tools Efficiency
• Financial Analysis 
• Market Research and Consumer Behaviour
• Quality Assurance

Behavioural:

• Entrepreneurial Mindset
• Excellence
• Execution
• Energy
• Empathy
• Evolution
• Emotional Intelligence
• Business Acumen
• Decision-Making
• Result Oriented
• Communication written & verbal
• Stakeholder Management
• Analytical Thinking
• Managing Risk
• Service Orientation

What to Expect in the Hiring Process:

• A preliminary phone call with the recruiter
• Technical interview 
• Assessment
• Interview with Senior members of the team
• Cultural and Behavioural Fit Interview with a member of the Executive team.

Benefits

At Credit Direct Finance Company Limited, we value our employees and strive to provide a comprehensive benefits package that recognizes their contributions and supports their well-being. As part of our commitment to a positive work environment, we offer the following benefits:

Competitive Salary: We offer a competitive salary structure that is commensurate with industry standards and recognizes the skills and experience of our employees.

Quarterly Performance Pay: We recognize and reward exceptional performance. Our quarterly performance pay program allows employees to earn additional compensation based on their individual and team achievements.

Transport Subsidy: We understand the importance of accessible transportation for our employees. To assist with commuting expenses, we provide a transport subsidy to help alleviate the financial burden associated with travel to and from work.

Staff Bus: We offer a convenient and reliable staff bus service for eligible employees, ensuring a comfortable and stress-free commute to the workplace.

Hybrid Work: We believe in providing flexibility and work-life balance. Our hybrid work policy allows eligible employees to work remotely for a certain number of days per week, promoting a healthy work-life integration.

13th Month Salary: As an additional financial benefit, we provide a 13th-month salary to our employees. This extra payment, usually received at the end of the year, serves as a bonus and acknowledges their dedication and commitment throughout the year.

Leave Allowance: We recognize the importance of taking time off for rest and relaxation. In addition to annual leave entitlement, we provide a leave allowance to eligible employees, offering financial support during their vacation time.

Profit Sharing: We believe in sharing our success with our employees. Through our profit-sharing program, eligible employees have the opportunity to receive a share of the company's profits, providing an additional incentive for their dedication and hard work.

These benefits are designed to support our employees' financial well-being, work-life balance, and professional growth. We continuously review and enhance our benefits package to ensure that it remains competitive and aligned with the needs and preferences of our valued employees.

About Company

Credit Direct Finance Company Limited

https://creditdirect.seamlesshiring.com

Credit Direct is the Fintech arm of the FCMB Group.