State/Regional Lead (State Success Lead)

Job Summary

This role is responsible for leading and supporting a team of Relationship Managers across a designated state or region, ensuring consistent performance and alignment with organizational goals across localities. The candidate will provide strategic guidance, foster best practices, and maintain high standards of service delivery. This role is integral to the company’s scaling efforts and will play a key part in regional growth and operational consistency.

Job Details

Leadership & Team Supervision:

• Supervise a cluster of Relationship Managers within the designated state or region, ensuring they meet their sales and conversion targets.
• Provide training, support, and resources to Relationship Managers to optimize their effectiveness in localities.
• Act as a bridge between state/regional teams and senior leadership, ensuring that communication flows smoothly and that regional challenges and successes are visible at the executive level.

Strategic Coordination & Regional Oversight:

• Coordinate with the Business Development Lead to implement region-specific partnership strategies.
• Develop and implement regional strategies that align with company-wide goals while adapting to the specific needs of each locality.
• Analyze regional performance data to identify trends, challenges, and opportunities, reporting to the Head of Financial Inclusion Unit.
• Act as the main point of contact for associations that span multiple localities within the region, ensuring consistency and addressing cross-locality challenges.
• Resolve escalated issues or complaints from associations, working closely with Relationship Managers to address concerns and reinforce partnerships.
• Ensure a consistent customer experience and service quality across all localities, working with Relationship Managers to maintain high standards of engagement and relationship-building.
• Conduct customer satisfaction surveys and recommend ways of ensuring client’s satisfaction.

Requirements

• Bachelor’s degree in Business Administration, Marketing and Sales, Finance, Accounting or a related field.
• Minimum of 5 years of experience in a related field within the financial services industry.

What to Expect in the Hiring Process:

• A preliminary phone call with the recruiter
• Technical interview 
• Assessment
• Interview with Senior members of the team
• Cultural and Behavioural Fit Interview with a member of the Executive team.

Benefits

At Credit Direct Finance Company Limited, we value our employees and strive to provide a comprehensive benefits package that recognizes their contributions and supports their well-being. As part of our commitment to a positive work environment, we offer the following benefits:

Competitive Salary: We offer a competitive salary structure that is commensurate with industry standards and recognizes the skills and experience of our employees.

Quarterly Performance Pay: We recognize and reward exceptional performance. Our quarterly performance pay program allows employees to earn additional compensation based on their individual and team achievements.

Transport Subsidy: We understand the importance of accessible transportation for our employees. To assist with commuting expenses, we provide a transport subsidy to help alleviate the financial burden associated with travel to and from work.

Staff Bus: We offer a convenient and reliable staff bus service for eligible employees, ensuring a comfortable and stress-free commute to the workplace.

Hybrid Work: We believe in providing flexibility and work-life balance. Our hybrid work policy allows eligible employees to work remotely for a certain number of days per week, promoting a healthy work-life integration.

13th Month Salary: As an additional financial benefit, we provide a 13th-month salary to our employees. This extra payment, usually received at the end of the year, serves as a bonus and acknowledges their dedication and commitment throughout the year.

Leave Allowance: We recognize the importance of taking time off for rest and relaxation. In addition to annual leave entitlement, we provide a leave allowance to eligible employees, offering financial support during their vacation time.

Profit Sharing: We believe in sharing our success with our employees. Through our profit-sharing program, eligible employees have the opportunity to receive a share of the company's profits, providing an additional incentive for their dedication and hard work.

These benefits are designed to support our employees' financial well-being, work-life balance, and professional growth. We continuously review and enhance our benefits package to ensure that it remains competitive and aligned with the needs and preferences of our valued employees.

About Company

Credit Direct Finance Company Limited

https://creditdirect.seamlesshiring.com

Credit Direct is the Fintech arm of the FCMB Group.