Lead, Product Discovery & Engagements

Job Summary

We seek a passionate and experienced Lead for our Product Discovery and Engagement to drive our efforts in understanding user needs, identifying opportunities, and driving product strategy. You will be a champion for the user, ensuring that our products are not only valuable but also engaging and delightful to use. This role requires a strategic thinker with a strong understanding of product discovery methodologies, user engagement strategies, and UX research principles.

Job Details

Responsibilities:

• Lead Product Discovery:
  • Establish and roll out a clear product discovery framework across the organization.
  • Lead user research through interviews, surveys, usability tests, and A/B testing to understand user needs and behaviours.
  • Study user data, market trends, and competitor analysis to spot opportunities and shape product strategy.
  • Create and update user personas, journey maps, and key documents that clearly show user needs and guide product development.
  • Work hand-in-glove with product managers, designers, and engineers to align product development with user needs and business goals.
• Drive User Engagement:
  • Create and execute strategies that boost user engagement, retention, and satisfaction.
  • Set clear metrics to measure user engagement and monitor progress.
  • Test and launch new features to improve user experience and increase engagement.
  • Partner with marketing and customer success teams to enhance user onboarding and support.
• Oversee UX Research:
  • Lead and develop a strong UX research team.
  • Create and maintain effective UX research methods and standards.
  • Weave UX research into every phase of product development.
  • Share research insights clearly with stakeholders and turn findings into concrete product improvements.

Requirements

Requirements:

• Experience: 5+ years of experience in Product Management, UX research, Growth, Product Marketing or a related field with a strong focus on product discovery and user engagement.
• Leadership: Proven ability to lead and mentor a team of UX researchers and product professionals.
• Methodology: Strong understanding of product discovery methodologies, such as design thinking, lean startup, and agile development.
• Research Skills: Expertise in various UX research methods, both qualitative and quantitative.
• Data Analysis: Ability to analyze user data and extract meaningful insights.
• Communication: Excellent communication and presentation skills with the ability to clearly articulate research findings and recommendations to stakeholders.
• Passion: A genuine passion for understanding user needs and creating engaging product experiences.

Benefits

At Credit Direct Finance Company Limited, we value our employees and strive to provide a comprehensive benefits package that recognizes their contributions and supports their well-being. As part of our commitment to a positive work environment, we offer the following benefits:

Competitive Salary: We offer a competitive salary structure that is commensurate with industry standards and recognizes the skills and experience of our employees.

Quarterly Performance Pay: We recognize and reward exceptional performance. Our quarterly performance pay program allows employees to earn additional compensation based on their individual and team achievements.

Transport Subsidy: We understand the importance of accessible transportation for our employees. To assist with commuting expenses, we provide a transport subsidy to help alleviate the financial burden associated with travel to and from work.

Staff Bus: We offer a convenient and reliable staff bus service for eligible employees, ensuring a comfortable and stress-free commute to the workplace.

Hybrid Work: We believe in providing flexibility and work-life balance. Our hybrid work policy allows eligible employees to work remotely for a certain number of days per week, promoting a healthy work-life integration.

13th Month Salary: As an additional financial benefit, we provide a 13th-month salary to our employees. This extra payment, usually received at the end of the year, serves as a bonus and acknowledges their dedication and commitment throughout the year.

Leave Allowance: We recognize the importance of taking time off for rest and relaxation. In addition to annual leave entitlement, we provide a leave allowance to eligible employees, offering financial support during their vacation time.

Profit Sharing: We believe in sharing our success with our employees. Through our profit-sharing program, eligible employees have the opportunity to receive a share of the company's profits, providing an additional incentive for their dedication and hard work.

These benefits are designed to support our employees' financial well-being, work-life balance, and professional growth. We continuously review and enhance our benefits package to ensure that it remains competitive and aligned with the needs and preferences of our valued employees.

About Company

Credit Direct Finance Company Limited

https://creditdirect.seamlesshiring.com

Credit Direct is the Fintech arm of the FCMB Group.