Expires 2 weeks from now
End User Support Engineer
full-time
Lagos
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Job Summary
To provide timely and efficient technical support, resolve end-user hardware, software, and application issues, enhance user satisfaction through excellent customer service and proactive solutions, collaborate with IT and product teams to improve services, and ensure compliance with security standards in all technical resolutions.
Job Details
RESPONSIBILITIES:
- Troubleshoot and resolve technical issues, ensuring minimal disruption to business operation
- Provide technical assistance to end users for hardware, software, and applications
- Manage user accounts, permissions, and system access
- Document and track support issues, ensuring timely resolution
- Ensure compliance with security protocols and data protection regulations
- Ensure compliance with safety and security standards
- Assist with software updates, system upgrades, and new application rollouts.
Requirements
- Bachelors’ degree
- COMPTIA A+
- CompTIA IT Fundamentals (ITF+)
- 2 years minimum
COMPETENCIES REQUIREMENTS:
Technical:
- Proficiency in hardware installation, configuration, and troubleshooting
- Knowledge of operating systems (e.g., Windows, Linux, macOS)
- Familiarity with networking concepts and equipment (e.g., routers, switches)
- Basic understanding of IT security protocols
- Expertise in supporting common productivity tools
- Monitoring user systems for performance issues
Behavioural:
- Strong communication and interpersonal skills
- Excellent teamwork and collaboration abilities
- Strong customer service orientation
- Adaptability to handle evolving technology and challenges
- Effective time management and multitasking
What to Expect in the Hiring Process:
- A preliminary phone call with the recruiter
- Technical interview
- Assessment
- Interview with Senior members of the team
- Cultural and Behavioural Fit Interview with a member of the Executive team.
Benefits
At Credit Direct Finance Company Limited, we value our employees and strive to provide a comprehensive benefits package that recognizes their contributions and supports their well-being. As part of our commitment to a positive work environment, we offer the following benefits:
Competitive Salary: We offer a competitive salary structure that is commensurate with industry standards and recognizes the skills and experience of our employees.
Quarterly Performance Pay: We recognize and reward exceptional performance. Our quarterly performance pay program allows employees to earn additional compensation based on their individual and team achievements.
Transport Subsidy: We understand the importance of accessible transportation for our employees. To assist with commuting expenses, we provide a transport subsidy to help alleviate the financial burden associated with travel to and from work.
Staff Bus: We offer a convenient and reliable staff bus service for eligible employees, ensuring a comfortable and stress-free commute to the workplace.
Hybrid Work: We believe in providing flexibility and work-life balance. Our hybrid work policy allows eligible employees to work remotely for a certain number of days per week, promoting a healthy work-life integration.
13th Month Salary: As an additional financial benefit, we provide a 13th-month salary to our employees. This extra payment, usually received at the end of the year, serves as a bonus and acknowledges their dedication and commitment throughout the year.
Leave Allowance: We recognize the importance of taking time off for rest and relaxation. In addition to annual leave entitlement, we provide a leave allowance to eligible employees, offering financial support during their vacation time.
Profit Sharing: We believe in sharing our success with our employees. Through our profit-sharing program, eligible employees have the opportunity to receive a share of the company's profits, providing an additional incentive for their dedication and hard work.
These benefits are designed to support our employees' financial well-being, work-life balance, and professional growth. We continuously review and enhance our benefits package to ensure that it remains competitive and aligned with the needs and preferences of our valued employees.
About Company
Credit Direct Finance Company Limited
https://creditdirect.seamlesshiring.com
Credit Direct is the Fintech arm of the FCMB Group.