Partner Management Lead

Job Summary

The Partner Management Lead is responsible for ensuring seamless engagement and operational support for platform and key account partners, from initial onboarding to ongoing account management. The role involves managing documentation, reconciliations, and internal stakeholder collaboration to drive partner success. The ideal candidate will work closely with partners to monitor portfolios, oversee technical implementations, and ensure all aspects of the partnership operate smoothly and effectively.

Job Details

New Business Engagement & Onboarding:
 

• Support the onboarding of new partners by managing documentation, compliance, and legal engagements.
• Coordinate internal and external meetings to align expectations and timelines.
• Collaborate with the legal and finance teams to finalize partnership agreements and pricing structures.

Account Management & Operational Support:

• Act as the primary point of contact for partner-related queries and operational support.
• Monitor partner portfolios, ensuring alignment with agreed-upon targets and performance metrics.
• Oversee monetization engagements and updates with partners to maintain competitiveness and transparency.
• Track and address outstanding action items from partnership calls, ensuring timely follow-ups.

Technical Implementation & Collaboration:

• Work with technical teams to monitor and support the implementation of partner integrations.
• Coordinate with product and tech teams to address partner feedback and optimize systems for operational efficiency.
• Support troubleshooting and resolution of technical challenges to ensure a seamless partner experience.

Stakeholder Engagement:

• Collaborate with internal teams (product, tech, marketing, legal) to deliver solutions that meet partner needs.
• Drive alignment between internal stakeholders to ensure timely execution of partner-related activities.
• Maintain clear communication with partners on operational updates and expectations.

Reconciliation & Reporting:

• Ensure accurate and timely financial reconciliations for partner accounts. In addition to commissions payout.
• Prepare regular reports on partner performance, operational metrics, and portfolio monitoring.
• Use insights from partner data analyzed to recommend process improvements and enhance partner satisfaction.

Risk & Compliance Management:

• Identify potential risks in partner operations and collaborate with relevant teams to mitigate them.

Requirements

• Bachelor’s degree in business administration, Finance, or a related field.
• 5+ years of experience in partner operations, account management, or a similar role.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent interpersonal and communication skills for engaging with partners and internal stakeholders.
• Proficiency in data analysis and reporting tools to monitor performance and generate insights.
• Problem-solving mindset with a focus on delivering partner-centric solutions.

Why Join Us?

At Credit Direct, we are committed to fostering successful partnerships that drive value for all stakeholders. As a Partner Operations Specialist, you will play a vital role in ensuring our partners’ success, building strong relationships, and contributing to the growth of our ecosystem.

Benefits

At Credit Direct Finance Company Limited, we value our employees and strive to provide a comprehensive benefits package that recognizes their contributions and supports their well-being. As part of our commitment to a positive work environment, we offer the following benefits:

Competitive Salary: We offer a competitive salary structure that is commensurate with industry standards and recognizes the skills and experience of our employees.

Quarterly Performance Pay: We recognize and reward exceptional performance. Our quarterly performance pay program allows employees to earn additional compensation based on their individual and team achievements.

Transport Subsidy: We understand the importance of accessible transportation for our employees. To assist with commuting expenses, we provide a transport subsidy to help alleviate the financial burden associated with travel to and from work.

Staff Bus: We offer a convenient and reliable staff bus service for eligible employees, ensuring a comfortable and stress-free commute to the workplace.

Hybrid Work: We believe in providing flexibility and work-life balance. Our hybrid work policy allows eligible employees to work remotely for a certain number of days per week, promoting a healthy work-life integration.

13th Month Salary: As an additional financial benefit, we provide a 13th-month salary to our employees. This extra payment, usually received at the end of the year, serves as a bonus and acknowledges their dedication and commitment throughout the year.

Leave Allowance: We recognize the importance of taking time off for rest and relaxation. In addition to annual leave entitlement, we provide a leave allowance to eligible employees, offering financial support during their vacation time.

Profit Sharing: We believe in sharing our success with our employees. Through our profit-sharing program, eligible employees have the opportunity to receive a share of the company's profits, providing an additional incentive for their dedication and hard work.

These benefits are designed to support our employees' financial well-being, work-life balance, and professional growth. We continuously review and enhance our benefits package to ensure that it remains competitive and aligned with the needs and preferences of our valued employees.

About Company

Credit Direct Finance Company Limited

https://creditdirect.seamlesshiring.com

Credit Direct is the Fintech arm of the FCMB Group.