Application Support Engineer

Job Summary

As an Application Support Engineer at Credit Direct, you will be responsible for maintaining and troubleshooting our application systems, resolving technical issues, and providing support to end-users. You will work closely with cross-functional teams to identify and resolve application-related problems, perform root cause analysis, and implement effective solutions. Your expertise in application support and strong customer service skills will play a crucial role in ensuring our systems are operating at optimal levels to meet business requirements.

Job Details

Provide application support to internal users and external customers, addressing inquiries and resolving technical issues in a timely and efficient manner.
Monitor the performance and availability of applications, proactively identifying and resolving any issues or disruptions to ensure uninterrupted service.
Collaborate with software development teams to understand application functionality, workflows, and configuration details.
Investigate and troubleshoot application-related incidents, performing root cause analysis and implementing corrective actions.
Document and maintain knowledge articles, FAQs, and troubleshooting guides to assist users in resolving common issues independently.
Collaborate with cross-functional teams to perform application testing, including functional, regression, and performance testing, ensuring the quality and stability of the systems.
Support the deployment of application updates, patches, and new releases, ensuring minimal disruption to end-users.
Participate in the development and maintenance of application monitoring and alerting systems to proactively identify and address potential issues.
Communicate effectively with stakeholders, providing regular updates on the status of support requests and incident resolutions.
Contribute to the continuous improvement of application support processes, identifying opportunities for automation, streamlining workflows, and enhancing efficiency.

Requirements

Job Requirement

Bachelor’s degree in computer science, Information Technology, or a related field.
Proven experience as an Application Support Engineer or in a similar role, supporting enterprise-level applications.
Solid understanding of application architecture, web technologies, and database concepts.
Proficient in troubleshooting application issues, performing root cause analysis, and implementing effective solutions.
Experience with SQL queries and database management (e.g., Microsoft SQL Server, Oracle, MySQL).
Familiarity with incident management and ticketing systems (e.g., Jira, ServiceNow).
Excellent analytical and problem-solving skills, with the ability to handle multiple tasks and prioritize effectively.
Strong customer service orientation, with excellent communication and interpersonal skills.
Ability to work well in a fast-paced, team-oriented environment.
Knowledge of ITIL principles and practices is a plus.

Person Specification

Strong attention to detail and a commitment to delivering high-quality solutions.
Proactive and self-motivated, with the ability to work independently and take initiative.
Strong collaboration and teamwork skills, with the ability to work effectively with cross-functional teams.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
Adaptability and flexibility to quickly learn new technologies and applications.
Strong problem-solving skills, with the ability to analyze complex situations and identify practical solutions.
Strong commitment to providing exceptional customer service and support.

Benefits

At Credit Direct Limited, we value our employees and strive to provide a comprehensive benefits package that recognizes their contributions and supports their well-being. As part of our commitment to a positive work environment, we offer the following benefits:

Competitive Salary: We offer a competitive salary structure that is commensurate with industry standards and recognizes the skills and experience of our employees.

Quarterly Performance Pay: We recognize and reward exceptional performance. Our quarterly performance pay program allows employees to earn additional compensation based on their individual and team achievements.

Transport Subsidy: We understand the importance of accessible transportation for our employees. To assist with commuting expenses, we provide a transport subsidy to help alleviate the financial burden associated with travel to and from work.

Staff Bus: We offer a convenient and reliable staff bus service for eligible employees, ensuring a comfortable and stress-free commute to the workplace.

Hybrid Work: We believe in providing flexibility and work-life balance. Our hybrid work policy allows eligible employees to work remotely for a certain number of days per week, promoting a healthy work-life integration.

13th Month Salary: As an additional financial benefit, we provide a 13th-month salary to our employees. This extra payment, usually received at the end of the year, serves as a bonus and acknowledges their dedication and commitment throughout the year.

Leave Allowance: We recognize the importance of taking time off for rest and relaxation. In addition to annual leave entitlement, we provide a leave allowance to eligible employees, offering financial support during their vacation time.

Profit Sharing: We believe in sharing our success with our employees. Through our profit-sharing program, eligible employees have the opportunity to receive a share of the company's profits, providing an additional incentive for their dedication and hard work.

These benefits are designed to support our employees' financial well-being, work-life balance, and professional growth. We continuously review and enhance our benefits package to ensure that it remains competitive and aligned with the needs and preferences of our valued employees.

About Company

Credit Direct Finance Company Limited

https://creditdirect.seamlesshiring.com

Credit Direct is the Fintech arm of the FCMB Group.