Head of Operations

Job Summary

Responsible for overseeing the operational and transactional activities within Credit Direct. This plays a critical role in optimizing processes, enhancing operational efficiency, and ensuring compliance with regulatory standards.

Job Details

Job Responsibilities: -

Operations Management

Guide the development and implementation of the strategy, policies and procedures for business operations – payments, disbursement and reconciliation.
Oversee the daily operations of collateral management, loan processing, repayment, and transaction services.
Ensure all operational activities are conducted efficiently, accurately, and in compliance with company policies and regulatory requirements.
Develop and implement operational strategies to improve productivity, reduce costs, and enhance service quality.
Prepare and present regular reports on operational performance, transaction activities, and key metrics.
Analyse operational data to identify trends, opportunities, and areas for improvement.
Provide insights and recommendations to the Divisional Head, Digital Business based on analysis.

Customer Service

Ensure a high level of customer service by effectively managing operational processes and addressing customer inquiries and issues promptly.
Implement strategies to enhance customer satisfaction and loyalty through efficient and accurate transaction processing.

Compliance & Risk Management

Ensure all operational activities comply with internal policies, procedures, and regulatory requirements.
Develop and implement risk management strategies to mitigate operational risks.
Conduct regular audits and reviews to ensure adherence to compliance standards.

Process Improvement

Design, develop and oversee ways to constantly reengineer processes to improve business efficiency.
Identify opportunities for process improvements and implement best practices to enhance operational efficiency.
Collaborate with cross-functional teams to streamline processes and eliminate operational bottlenecks.
Monitor and analyze operational performance metrics to identify areas for improvement.

People Management

Lead, mentor, and develop the operations and transaction service team to ensure high performance and professional growth.
Ensure the team has the necessary resources and training to perform their roles effectively.
Promote collaboration and effective communication within the team and across departments.
Provide direction and clarify responsibilities for team members.
Communicate effectively with team members and ensure that they are accurately and promptly informed as required.
Ensure team cohesiveness and effectiveness within the department. Ensure a seamless handshake with the processes and teams of other departments.
Ensure employee engagement within department.
Plan, support, evaluate the performance of members of the department.
Provide development support and equip team members with the knowledge and skills required to perform their job effectively.

Requirements

Job Requirements:

Education/ Professional Qualification

Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field. Relevant postgraduate/master’s degree (Master’s degree or professional certifications such as PMP/PRINCE2, SIGMA-6 preferred).

Experience:

At least 5 years’ experience in a senior supervisory role within the financial services industry.
At least 8 - 10 years of experience in operations management, preferably in financial services or lending institutions.
Proven track record of managing operational teams and optimizing processes.
High proficiency in operational management and process improvement.
Knowledge of operational principles and practices, regulatory environment and policies.

Benefits

At Credit Direct Limited, we value our employees and strive to provide a comprehensive benefits package that recognizes their contributions and supports their well-being. As part of our commitment to a positive work environment, we offer the following benefits:

Competitive Salary: We offer a competitive salary structure that is commensurate with industry standards and recognizes the skills and experience of our employees.

Quarterly Performance Pay: We recognize and reward exceptional performance. Our quarterly performance pay program allows employees to earn additional compensation based on their individual and team achievements.

Transport Subsidy: We understand the importance of accessible transportation for our employees. To assist with commuting expenses, we provide a transport subsidy to help alleviate the financial burden associated with travel to and from work.

Staff Bus: We offer a convenient and reliable staff bus service for eligible employees, ensuring a comfortable and stress-free commute to the workplace.

Hybrid Work: We believe in providing flexibility and work-life balance. Our hybrid work policy allows eligible employees to work remotely for a certain number of days per week, promoting a healthy work-life integration.

13th Month Salary: As an additional financial benefit, we provide a 13th-month salary to our employees. This extra payment, usually received at the end of the year, serves as a bonus and acknowledges their dedication and commitment throughout the year.

Leave Allowance: We recognize the importance of taking time off for rest and relaxation. In addition to annual leave entitlement, we provide a leave allowance to eligible employees, offering financial support during their vacation time.

Profit Sharing: We believe in sharing our success with our employees. Through our profit-sharing program, eligible employees have the opportunity to receive a share of the company's profits, providing an additional incentive for their dedication and hard work.

These benefits are designed to support our employees' financial well-being, work-life balance, and professional growth. We continuously review and enhance our benefits package to ensure that it remains competitive and aligned with the needs and preferences of our valued employees.

About Company

Credit Direct Finance Company Limited

https://creditdirect.seamlesshiring.com

Credit Direct is the Fintech arm of the FCMB Group.