Business Process Improvement & Automation Intern

Job Summary

We are looking for a motivated and analytical Process Improvement & Automation Intern to support the identification, analysis, and optimization of business processes across the organization. You will work closely with cross-functional teams to identify inefficiencies, design better workflows, and implement automation solutions that drive measurable impact across the business. You won’t just be shadowing; you’ll be hunting for bottlenecks, mapping workflows, and building low-code solutions that save our team real hours. If you have a knack for spotting a redundant task and a burning desire to automate it out of existence, we want to hear from you.

Job Details

Assist in documenting current (“As-Is”) business processes across departments
Support the design of improved (“To-Be”) process flows and workflows
Identify inefficiencies, bottlenecks, and opportunities for automation
Collaborate with stakeholders to gather requirements and validate process changes
Support the implementation of automation solutions.
Participate in testing of new processes, systems, or enhancements
Maintain process documentation, SOPs, change logs, and create training materials for new workflows.
Track process performance metrics and support reporting.
Assist in change management and user adoption activities.
Develop dashboards and reports to track KPIs and measure the impact of process changes.
Assist in running pilot tests and gathering feedback before full-scale rollouts.
Present findings and recommendations to team leads and departments.

Requirements

Requirements (Must Have)

Strong analytical and problem-solving skills
Good understanding of process mapping (e.g., flowcharts, BPMN)
Familiarity with tools such as Excel, Visio, Whimisical, Lucidchart, or similar.
Interest in automation tools (e.g., Power Automate, Zapier, UIpath, RPA tools) is an advantage
Strong communication and stakeholder engagement skills
Detail-oriented with strong organizational abilities

Added Advantage

The Mindset: You think in "If/Then" statements. You are naturally curious and aren't afraid to ask, "Why do we do it this way?"
Technical Familiarity: Basic experience (or a strong desire to learn) low-code/no-code platforms, and project management tools like Jira or Asana.
Analytical Skills: The ability to take a messy, manual process and break it down into logical, sequential steps.
Communication: You can clearly communicate technical solutions to non-technical teammates in a way that’s easy to understand and engaging.

What You Will Gain

Hands-on experience in business process improvement and automation
Exposure to real business operations and cross-functional teams
Experience working with process mapping and automation tools
Opportunity to contribute to impactful operational improvements

Benefits

At Credit Direct Finance Company Limited, we value our employees and strive to provide a comprehensive benefits package that recognizes their contributions and supports their well-being. As part of our commitment to a positive work environment, we offer the following benefits:

Competitive Salary: We offer a competitive salary structure that is commensurate with industry standards and recognizes the skills and experience of our employees.

Staff Bus: We offer a convenient and reliable staff bus service for eligible employees, ensuring a comfortable and stress-free commute to the workplace.

Hybrid Work: We believe in providing flexibility and work-life balance. Our hybrid work policy allows eligible employees to work remotely for a certain number of days per week, promoting a healthy work-life integration.

Development Opportunity: This role provides hands-on training in data management, sales analytics, and financial services operations, offering a strong foundation for a career in analytics, operations, or financial services.

About Company

Credit Direct Finance Company Limited

https://creditdirect.seamlesshiring.com

Credit Direct is the Fintech arm of the FCMB Group.